ShedEx New Zealand Privacy Policy

ShedEx is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have implemented this Privacy Policy in accordance with the Privacy Act 2020 (Privacy Act). The Privacy Act has 13 privacy principles that govern how we should collect, handle and use your Personal Information.

A copy of the Privacy Principles may be obtained from the website of Office of the New Zealand Privacy Commissioner at


What is Personal Information and what do we collect?

Personal Information has the meaning given to it in the Privacy Act. In general terms, Personal Information is any information or an opinion that identifies an individual. Examples of Personal Information we collect include:

  • Names and date of birth;

  • Physical addresses and email addresses;

  • Phone numbers;

  • Residency or visa status;

  • Historic and current business interests and your employer details (if any);

  • Background disclosure including details of any convictions or offences, bankruptcy or insolvency proceedings;

  • Bank account and/or credit card details for agreed billing purposes;

  • Any information that you have provided to us during the ShedEx franchisee application process;

  • Computer and connection information including IP addresses;

  • Details of any enquiries you have made with us; and

  • Any information that you otherwise share with us.


How we collect and use Personal Information

Personal Information is obtained in many ways including interviews, correspondence, franchisee application form, by telephone, by email, via our website (including our online contact form), from media and publications, marketing materials, from other publicly available sources, from cookies, and from third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information in circumstances where you would reasonably expect such use for the operation of our business, such as:

  • facilitating payments for our services;

  • to answer enquiries and provide information or advice about existing and new services;

  • to assess the performance of our website and to improve the operation of the website;

  • to process any promotions or benefits;

  • for the administrative, marketing (including direct marketing and marketing research), other communications, planning, product or service development, support, quality control, human resources, educational, data analytics and research purposes of ShedEx, its related bodies corporate, contractors or service providers;

  • to provide relevant data and information to our customers;

  • to process and respond to any complaint or enquiry made by you;

  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

If you choose not to provide us with your Personal Information, we may not we may not be able to provide you with the services you may require.


Sensitive Information

Sensitive information is information about an individual that relates to matters that an individual may wish to keep private. While we do not usually obtain Sensitive Information, there may be circumstances in which we may request Sensitive Information. For example, details about any criminal convictions and financial matters such as bankruptcy for the purposes of assessing your suitability as a ShedEx franchisee and otherwise, to provide our services to you. 

Sensitive information will be used by us only for the purpose for which it was obtained and with your consent; or where required or authorised by law.


Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. We are not responsible for the privacy policies of any of our suppliers or any third party. Third parties are responsible for informing you about their own privacy practices.

If you provide personal information about a third party individual to us, you must ensure that the third party individual is aware of this Privacy Policy, understands it and agrees to accept it.


Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • our franchisees, any employees, related bodies corporate, contractors or service providers for the purposes of operating our business, including, without limitation, suppliers and manufacturers, web and cloud hosting providers, cyber security service providers, IT systems administrators, couriers, payment processors, data analysts, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;

  • suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes;

  • referees whose details are provided to us by franchisee and job applicants;

  • to government and regulatory bodies and law enforcement agencies;

  • any other organisation for any authorised purpose with your express consent, including your insurers and your solicitors.

As with any business, it is possible that as our business develops, we might go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of our assets. In such transactions, information about our franchisees and customers will likely be transferred. To the extent permitted by law, you will be deemed to have consented to the transfer of your personal information to any such successor entity.


Direct Marketing

We may send you direct marketing communications and information about our services. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Unsolicited Electronic Messages Act 2007. You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications, and we will then ensure that your name is removed from our mailing list.

Please note that by opting out of receiving marketing communications, you may still receive communications from us (such as invoices and notices) in relation to our services.


Disclosure of Information Overseas

We may disclose your Personal Information, without limitation, to our related bodies corporate and third party suppliers and service providers, government organisations located overseas for some of the purposes listed above.

We take reasonable steps to ensure that the overseas recipients of your Personal Information do not breach the privacy obligations relating to your Personal Information. 


Accessing Links

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.


Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. Most of the Personal Information is or will be stored in client files, or Franchise documents, which will be kept by us for a minimum of 7 years.


Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions, for example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal. If you wish to access your Personal Information, please contact us in writing.

ShedEx will not charge any fee for your access request but may charge a reasonable administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.


Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.


Policy Updates

This Policy may change from time to time and is available on our website. This Policy was last updated on 04 August 2023.


Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

A: PO Box 57, New Plymouth 4340


P: 0508 743 339

We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint. We will investigate your complaint and will advise you of the outcome of our investigations in writing.

If you are not satisfied with our response or wish to make a direct complaint to the regulator, you may contact the applicable Privacy Commissioner New Zealand at:

Office of the Privacy Commissioner

0800 803 909

Please complete the form and we will be in touch shortly.